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Frequently Asked Questions

Everything you need to know about VPNs

General VPN Questions

What is a VPN and how does it work?

A VPN (Virtual Private Network) creates an encrypted connection between your device and a VPN server, routing all your internet traffic through this secure tunnel. This process hides your IP address and encrypts your data, protecting your online activities from ISPs, hackers, and other third parties.

Are VPNs legal to use?

VPNs are legal in most countries, including the US, UK, and most of Europe. However, some countries like China, Russia, and UAE restrict or ban VPN usage. Always check local laws before using a VPN while traveling. Regardless of legality, using a VPN for illegal activities remains illegal.

Will a VPN slow down my internet connection?

VPNs typically cause some speed reduction due to the encryption process and distance to servers. However, premium VPNs like Surfshark minimize this impact with optimized servers and protocols. In our tests, top VPNs maintain 80-90% of the original connection speed, which is usually imperceptible for regular browsing and streaming.

Can I use a VPN on all my devices?

Most VPNs offer apps for Windows, Mac, iOS, Android, and sometimes Linux. The main difference is how many devices you can connect simultaneously. Surfshark stands out by offering unlimited device connections, while most competitors limit you to 5-10 devices.

Surfshark VPN Specific Questions

What makes Surfshark different from other VPNs?

Surfshark stands out with its unlimited device connections policy, allowing you to protect all your devices with a single subscription. It also offers unique features like CleanWeb (ad and malware blocker), MultiHop connections (routing through multiple countries), and Camouflage Mode to hide VPN usage. All this comes at a more affordable price than many competitors.

Does Surfshark work with Netflix and other streaming services?

Yes, Surfshark consistently unblocks major streaming platforms including Netflix, Disney+, Hulu, BBC iPlayer, and Amazon Prime Video. In our tests, it successfully accessed region-specific content libraries with minimal buffering or quality issues. Their large server network helps ensure reliable access to geo-restricted content.

Is Surfshark's no-logs policy trustworthy?

Surfshark maintains a strict no-logs policy that has been independently audited by Cure53, a respected cybersecurity firm. The company is based in the Netherlands, which has strong privacy laws and is outside the 14 Eyes intelligence alliance. These factors, combined with their transparent privacy policy, make their no-logs claim credible.

How much does Surfshark cost?

Surfshark offers several subscription options with significant discounts for longer commitments. Their 2-year plan is the most economical at $2.49 per month (with our special offer including 3 months free). The 1-year plan costs around $3.99 per month, while the monthly plan is $12.95. All plans come with a 30-day money-back guarantee, allowing you to try the service risk-free.

Privacy and Security

What is a no-logs policy and why is it important?

A no-logs policy means the VPN provider doesn't collect or store information about your online activities while using their service. This is crucial for privacy because even if authorities request user data, the company has nothing to share. When evaluating VPNs, look for those with independently audited no-logs policies for greater assurance.

What encryption do reputable VPNs use?

Top VPNs like Surfshark use AES-256 encryption, the same standard used by governments and military organizations. This encryption is virtually unbreakable with current technology. Additionally, modern VPNs implement secure protocols like WireGuard and OpenVPN, which balance security and performance.

What is a kill switch and do I need it?

A kill switch is a security feature that automatically disconnects your device from the internet if your VPN connection drops unexpectedly. This prevents your real IP address from being exposed. It's an essential feature for anyone serious about privacy, especially when using public Wi-Fi or handling sensitive information.

About Our Reviews

How do you test VPNs?

Our testing methodology includes: (1) Speed tests across multiple servers and times of day, (2) Security checks for DNS/IP/WebRTC leaks, (3) Streaming compatibility with major platforms, (4) Feature testing across different devices, (5) Usability evaluation of apps and interfaces, (6) Customer support responsiveness, (7) Value assessment comparing features to price. We regularly retest VPNs to ensure our reviews remain accurate.

Why do you recommend Surfshark?

We recommend Surfshark based on its exceptional performance in our tests. It offers unlimited device connections, strong security features, reliable streaming access, and user-friendly apps at a very competitive price. Their independently audited no-logs policy and Netherlands jurisdiction provide strong privacy assurances. While no VPN is perfect, Surfshark delivers excellent value for most users.

Do you earn money from VPN recommendations?

Yes, we participate in affiliate programs and may earn a commission when you purchase through our links. However, this doesn't influence our reviews or rankings. We test all VPNs thoroughly using the same methodology and only recommend services we believe offer genuine value. Our primary goal is providing accurate information to help you make informed decisions.

Still have questions?

If you couldn't find the answer you were looking for, feel free to contact us or check out our detailed VPN guides.